5-Star Hospitality: A Behind-The-Scenes with Joey Coleman

Joey Coleman hosts a round table conversation with the General Manager and the Director of Learning at the Montage Hotel in Cabo San Lucas. Joey focuses on the small and big touchpoints that create an outstanding guest and associate experience.

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Course curriculum

1

The Montage Roundtable: Creating Exceptional Guest Employee Experiences
- Introduction by Jayson!
- Introducting our Guest Panel, Montage History & Facts
- Creating a Phenomenal Guest Experience at The Montage
- The Montage Vision: The Associate Experience
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