Carpe Defect with Joey Coleman and Clay Hebert

If your business has customers and you make mistakes, the Carpe Defect can apply to your business. Carpe Defect describes what needs to happen on an organizational side for you to take advantage of a mistake and turn it into an opportunity.

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Course curriculum

1

The 'Carpe Defect' with Joey Coleman & Clay Hebert
- The Reality of Customer Service Today
- How do we fix customer service? The 'Carpe Defect'
- Moving into Action: The Worksheet
- The Defect in 'Carpe Defect'
- Recap of the 'Carpe Defect' Framework
- Audience Q&A with Joey Coleman and Clay Hebert on Carpe Defect